Is the Work Programme really a massive boost for Big Society?
Thursday, April 7th, 2011
The Government recently announced who will be the Prime Providers delivering Work Programme contracts across the country.
The Work Programme is basically about supporting people to get them back into paid employment. I don’t doubt for a minute that we need some fresh thinking here, and I’m not opposed to private sector involvement. But there are various issues which are causing me some concern in the way that things are happening.
Social Enterprise Magazine has done some good work looking into this in more detail. The Department for Work of Pensions and the Minister for Civil Society have been keen to assert that 40% of the work will be carried out by voluntary sector providers – as sub-contractors to the (mainly private sector) Prime Providers. In other words, this is a massive boost for the Big Society.
But it’s not easy to work out exactly where that 40% figure has come from. A quick look through the letter from Chris Grayling, (see pdf at bottom of article) outlining which sectors the subcontractors on each Prime Provider contract come from, invites you to challenge whether 40% of the fees will find their way to third sector providers.
Take, for example, my patch, West Yorkshire. The two Prime Providers for our area are BEST and a collaboration between Ingeus and Deloitte.
The letter from Employment Minister Chris Grayling seems to suggest that none of BEST’s subcontractors will come from the third sector, whilst 8.2% of the work on the Ingeus/Deloitte contract will be delivered by the third sector.
That doesn’t feel like a victory for the West Yorkshire branch of the Big Society.
What bothers me here is that it feels like another example of dogmatic belief getting in the way of hard analysis of facts, and experience of how such contracting arrangements may not always work in the best interests of smaller providers.
I’ve written before about how I see parallels between the category management approach often adopted by supermarkets, and the Prime Provider system which the DWP is using. Whilst, of course, there’s a world of difference between purchasing tinned fruit and procuring job-readiness training, I think it’s worth acknowledging that there is potential for difficulty when a big company (the Prime Provider) is tasked with collaborating with lots of smaller providers. Government would have us believe that they’ll all play happy families, nurturing the young’uns and small’uns so that together they can share the proceeds and make the contract a success. I’m afraid I just don’t believe that it will turn out like that in a lot of cases.
Others have written about their concerns about how the Work Programme will pan out. There certainly seem to have been issues with regards to an over-emphasis on low prices, in place of quality. That doesn’t bode well – and certainly doesn’t feel like the kind of environment where the smaller, perhaps more innovative, approaches will thrive.

